Web Dev & Hosting Support

Expert And Friendly Technical Support

Our support team is famous for being fast, friendly and helpful. Our customers confirm.

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A Capable & Very Friendly Team

We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback.

  • 24/7 Guru Support

    A highly skilled and approachable team, dedicated to providing exceptional service with a personal touch.

  • Get an Answer Fast

    Our team wont take more than 15 min to answer your questions and help you get through whatever problem you might be facing.

Features of Premium Support

We are uniquely positioned to offer the best web hosting premium support
through advanced support tools and a customer centric approach.

Service
Priority Support

24/7/365 priority Live Chat and ticketing support with real trained people that will help you make the most out of your hosting,

Service
Proactive Monitoring

We monitor your account to collect information that will make it possible to help you efficiently.

Service
Remote Assistance

With your consent, let us remotely fix your problems while you watch and even learn where things went wrong.

Service
Icluded in Packages

All-In-One and Pro packages come with premium support included, ensuring top-tier assistance whenever you need it.

Choose Support Plan

Select the perfect support plan tailored to your needs. Whether you require basic assistance or premium, round-the-clock support, we’ve got you covered with reliable, efficient, and expert service.

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Support Starter

Essential support for smooth and hassle-free hosting management.

$ 15 / Per Month

Icluded in all Hosting Packages.

  • Real Person Assistance
  • Unlimited Assistance
  • Tickets, Email and Live Chat
  • Performance & Security Monitoring
  • Support Management Section
  • Remote Assistance
  • In-Person Assistance
  • Response Time 15 - 30min
More Features

Support Advanced

Comprehensive assistance with faster response times and expert solutions.

$ 25 / Per Month

Icluded in Advanced and Pro Hosting Packages.

  • Real Person Assistance
  • Web Development Support
  • Unlimited Assistance
  • Tickets, Email and Live Chat
  • Performance & Security Monitoring
  • Support Management Section
  • Remote Assistance (48H p/mo)
  • In-Person Assistance (48H p/mo)
  • Response Time 5 min
More Features

Dedicated Support

Exclusive, round-the-clock support tailored to your unique hosting needs.

$ 50 / Per Month

Remote Assistance Capable

  • Real Person Assistance
  • Unlimited Assistance
  • Web Development Support
  • Tickets, Email and Live Chat
  • Performance & Security Monitoring
  • Support Management Section
  • Remote Assistance (100H p/mo)
  • In-Person Assistance (100H p/mo)
  • Response Time - Immediate (On Call 24/7)
More Features

Support Starter

Get started with your Blog or small WordPress project in less than 15 min.

$ 140 / Annually

Icluded in all Hosting Packages.

  • Free Domain (First 3 Months)
  • Free SSL Certificate
  • 10 Business Email Acounts
  • 20GB SSD NVMe Storage
  • Unlimited Bandwidth
  • 1 DirectAdmin CP
  • 2 Domains
  • Unlimited Sub-Domains
  • 2 Websites
  • 2 MySQL Databases
  • 2 FTP Users
  • Premium Support
  • Provision Time (Immediate)
More Features

Support Advanced

Comprehensive assistance with faster response times and expert solutions.

$ 240 / Annualy

  • Free Domain (First 3 Months)
  • Free SSL Certificate
  • 10 Business Email Acounts
  • 20GB SSD NVMe Storage
  • Unlimited Bandwidth
  • 1 DirectAdmin CP
  • 2 Domains
  • Unlimited Sub-Domains
  • 2 Websites
  • 2 MySQL Databases
  • 2 FTP Users
  • Premium Support
  • Provision Time (Immediate)
More Features

Dedicated Support

Exclusive, round-the-clock support tailored to your unique hosting needs.

$ 300 / Annually

  • Free Domain (First 3 Months)
  • Free SSL Certificate
  • 20 Business Email Acounts
  • 50GB SSD NVMe Storage
  • Unlimited Bandwidth
  • 1 DirectAdmin CP
  • 5 Domains
  • Unlimited Sub-Domains
  • 5 Websites
  • 5 MySQL Databases
  • 3 FTP Users
  • Dedicated Support
  • Provision Time (Immediate)
More Features

Frequently asked questions

Premium Support includes priority assistance, personalized guidance, faster response times, expert troubleshooting, and remote assistance to resolve complex issues efficiently.

You can reach Premium Support via our support ticket system, live chat, or email. Our team is available to assist you promptly.

Yes, our Premium Support team is available around the clock to address your concerns and ensure your hosting experience is seamless.

Absolutely! Premium Support includes assistance with website migration, ensuring a smooth transition to your new hosting environment.

No, Dedicated Support is included at no additional cost with all our All-In-One and Pro packages, however, if you chose any other starter or advanced package you will need to subscribe to one of our Premium Dedicated Support Packages.

Request a Consultation.

Schedule a call today and one of our experts will
get in touch to help you decide which support service is ideal for your business and budget.

Send a message

Our Client Feedback

We’re honored and humbled by the great feedback we receive from our customers on a daily basis.

"Shakahost's support team is incredible! They guided me through every step with such efficiency, and their quick responses ensured I never faced any downtime. Truly exceptional service!"

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Jamie Knop
Business Owner

"The support at Shakahost is top-notch. Their team is always available to help, and their expertise made solving technical issues a breeze. I couldn’t be happier with their service!"

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Samira Khan
Digital Marketer

"I’ve never experienced such reliable and friendly support! Shakahost’s team went above and beyond to assist me with my hosting setup, and their efficiency is unmatched."

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Jahed Khan
Business Owner

"Shakahost's Premium Support is outstanding. Their team’s ability to resolve issues quickly and professionally is impressive. I highly recommend their services for anyone who values top-tier support!"

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Jamie Knop
Digital Marketer

"With Shakahost, I always feel supported. Their responsive and knowledgeable team ensures that all my hosting-related concerns are addressed swiftly. Their service quality is excellent!"

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Rubel Hossen
Marketer
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